Why Your Customers Keep Calling 'Where Are You?' (And How to Stop It)
Every dispatcher knows the call. It's not really about the cab being late. It's about uncertainty. Here's the psychology and the fix.
·5 min read·by Eli Foltyn
Blog
Field notes on dispatch, tracking, and small fleets.
Take Fleet writes about the actual problems small operators face: customer tracking, dispatch friction, when to build versus buy, what to ignore in the enterprise sales pitch.
Small Tow Companies vs AAA: How to Compete Without Enterprise Software
AAA built a polished tracking experience members now expect everywhere. Independent operators can match it without AAA-scale engineering.
·6 min read·by Eli Foltyn
$99 vs $500/Month Fleet Tracking: What You Actually Need
Most fleet tracking is enterprise-priced because it bundles ELD, dashcams, and maintenance. Small operators rarely need the full stack.
·7 min read·by Eli Foltyn
Tow Truck Billing Disputes: How Driver-Confirmed Arrival Timestamps Resolve Them
Every tow shop runs the same call: customer disputes the bill claiming the truck took too long. Driver-confirmed arrival timestamps are how you settle it.
·6 min read·by Eli Foltyn
What Is the Cheapest Taxi Dispatch Software in 2026?
Taxi dispatch software in 2026 ranges from $99/month flat to $30+/vehicle plus hardware to per-ride commissions. The real cost depends on what you actually need.
·7 min read·by Eli Foltyn
Independent Roadside Contractors vs AAA: The Software Stack That Bridges the Gap
AAA built the customer experience members now expect everywhere. Independent roadside contractors can match it without AAA-scale engineering. Here's the stack.
·7 min read·by Eli Foltyn
The 1 AM Airport Curb Problem: Why Hotel Guests Are Anxious, and What Actually Fixes It
Late-night airport pickups are the hardest moment in hotel shuttle service. The fix isn't a faster shuttle. It's visibility into the one that's already coming.
·6 min read·by Eli Foltyn