These Terms and Conditions (the “Agreement”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Take Fleet, Inc. (“Take Fleet,” “we,” “us,” or “our”). This Agreement governs your use of the Take Fleet applications (the “Take Fleet Driver App” and “Take Fleet Rider App”) and your access to the digital network operated by Take Fleet (the “Take Fleet Network”).
By accessing or using the Take Fleet Driver App, Take Fleet Rider App, or Take Fleet Network, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services.
This Agreement governs your use of our applications and network. By accessing or using our services, you acknowledge that you understand and accept all of the terms herein. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT USE OUR SERVICES.
Take Fleet reserves the right to modify these Terms and Conditions at any time. Modifications become effective upon your continued use of our services.
For any questions regarding Take Fleet or this Agreement, please contact us at support@take-fleet.com.
A “User” is any individual who uses the Take Fleet Driver App or Take Fleet Rider App to provide transportation services (Driving Users) or request transportation services (Passenger Users).
A “Prearranged Ride” refers to a transportation service that begins when a Passenger User accepts a Driving User’s offer, continues as the ride is provided, and ends when the Passenger User exits the vehicle.
A “Trip” is any Prearranged Ride or attempted Prearranged Ride that is cancelled before completion.
A “Transaction” is an agreement to purchase or sell services or merchandise between Users through our applications or network.
Our services are available only to Users who have the legal capacity to enter into this Agreement and comply with its terms.
Users must be at least 18 years old to use our services.
Access to our services is unavailable to Users whose accounts have been deactivated, whether temporarily or permanently.
By using our services, you agree to receive communications from Take Fleet, its affiliates, and third-party partners via email, SMS, phone calls, and push notifications. These may include service updates, promotions, and other information.
You may opt out of promotional communications by following the provided instructions; however, this may affect certain service features.
Take Fleet may offer various promotions, referral, and loyalty programs at its sole discretion. Such programs may have distinct terms and conditions, which may be modified or terminated without prior notice.
Our applications and network may integrate with third-party services (e.g., Checkr for background checks, payment processors). These services are subject to their own terms and privacy policies.
Take Fleet is not responsible for the actions or omissions of any third-party service providers.
Take Fleet grants you a limited, non-exclusive, non-transferable license to use our applications and network in accordance with this Agreement.
All intellectual property rights in our applications and network are owned by Take Fleet. This Agreement does not convey any ownership rights to you.
Any feedback or suggestions you provide are non-confidential and may be used by Take Fleet without any obligation to compensate you.
Take Fleet’s trademarks and logos (“Take Fleet Marks”) are protected. Use of these Marks must adhere to our guidelines.
By using our services, you agree to submit personal information, which will be used in accordance with our Privacy Policy.
You are responsible for providing accurate and complete information.
You retain ownership of your submitted information, but grant Take Fleet the right to use it as necessary for service provision.
You grant Take Fleet a worldwide, non-exclusive, perpetual, sublicensable, and royalty-free license to use any information you submit.
You agree to keep confidential any proprietary or sensitive information obtained through our services.
You shall not disclose confidential information to third parties except as permitted by this Agreement.
Confidential information does not include information that is public, already known, independently obtained, or required to be disclosed by law (with prompt notice to Take Fleet).
You agree not to engage in any of the following activities while using our services:
Our services are provided on an “as-is” basis without any warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
Take Fleet does not guarantee that our applications or network will be available at all times.
While background checks (e.g., via Checkr) are conducted, Take Fleet does not continuously verify the identity of Users.
You are solely responsible for maintaining the security of your account. Take Fleet is not liable for unauthorized access.
Take Fleet, its affiliates, and their respective officers, directors, employees, agents, or shareholders shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our services.
Take Fleet is not responsible for any costs associated with your mobile data or phone plans used to access our services.
You are solely responsible for your interactions with other Users. Take Fleet is not liable for any disputes or misconduct.
Take Fleet is not liable for any issues related to merchandise or services bought or sold through our platform.
Take Fleet is not responsible for personal belongings lost during rides.
Take Fleet is not liable for injuries or damages resulting from User actions, including criminal acts, during rides or transactions.
Take Fleet is not liable for the use or misuse of personal information you disclose through our services.
Take Fleet shall not be liable for any claims arising from a Driving User’s failure to maintain adequate insurance coverage, including:
You agree to indemnify and hold harmless Take Fleet and its affiliates, subsidiaries, parents, successors, and assigns (including their officers, directors, employees, agents, or shareholders) from and against any claims, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:
You agree not to settle any claim without prior written consent from Take Fleet.
If you provide services via our platform, you and Take Fleet are independent contractors. This Agreement does not create an employment, joint venture, partnership, or agency relationship.
Take Fleet does not control your performance or the manner in which you operate your vehicle.
Fares displayed to Passenger Users at the start of a Prearranged Ride are estimates and may include additional fees of up to 20% for booking and waiting time.
Fares are non-refundable except as required by law.
All fare payments must be made digitally. Passenger Users are required to complete payment through Take Fleet's integrated payment provider, Stripe. Any attempt to process payments outside of the designated platform is prohibited. For more details on payment processing, refer to Section 16.3.
Passenger Users may voluntarily tip Driving Users after a ride is completed. Tipping is not required, and all tips are processed through Take Fleet’s platform.
Take Fleet may charge transaction fees based on the total value of Transactions. These fees are non-refundable except as required by law.
Users are strictly prohibited from accepting or requesting cash payments for any ride, transaction, or tip. Mobile point-of-sale terminals and off-platform payment methods are also not permitted. Any violations must be reported immediately.
All payments, including ride fares, transaction fees, and tips, are processed securely through Stripe, Take Fleet’s third-party payment provider. Users must ensure they have a valid digital payment method linked to their account to use the service.
Driving Users must operate their vehicles safely and comply with all applicable laws. Take Fleet enforces a zero-tolerance policy regarding drug and alcohol use while on duty.
Take Fleet reserves the right to suspend or terminate service access for any Driving User suspected of violating this policy.
Passenger Users should:
Take Fleet will investigate all reports and may permanently ban Driving Users found in violation.
Records of reports and investigations will be retained for at least two years.
Driving Users must:
Driving Users may not:
If you suspect a Driving User is in violation:
Take Fleet will investigate all reports and may suspend or terminate access for violators.
Records related to violations will be retained for at least two years.
Driving Users must submit valid proof of commercial auto insurance as a condition of using our services. While Take Fleet verifies insurance information during registration through thorough background checks, we are not responsible for any changes to a driver’s insurance policy unless we are notified.
Driving Users operating in Indiana must maintain insurance that meets the following minimum statutory requirements:
Drivers relying solely on personal auto policies must ensure that their commercial auto policy or rideshare endorsement fully meets or exceeds these minimums during all rideshare activities.
Take Fleet does not provide additional insurance coverage. Driving Users are solely responsible for obtaining and maintaining the required insurance.
Driving Users must furnish proof of insurance to Take Fleet. Failure to maintain the necessary coverage may result in termination of access.
In the event of an accident, Driving Users must provide proof of insurance to law enforcement and other involved parties, and indicate whether they were using the Take Fleet app or engaged in a Prearranged Ride at the time.
Take Fleet allows Driving Users to pick up and drop off Passenger Users at designated airports where permitted by local regulations. Driving Users must comply with all airport rules, including waiting zones, pickup/drop-off locations, and any additional requirements set by airport authorities.
Many airports charge access fees for rideshare pickups and drop-offs. If an airport imposes such a fee, Take Fleet will automatically deduct the applicable amount from the Driving User’s earnings for that ride. The deducted fee will be displayed in the earnings breakdown for transparency.
In cases where an airport adjusts its fee structure, Take Fleet reserves the right to modify the deduction amount accordingly. Any changes will be reflected in the fee details shown in the app.
Driving Users are prohibited from soliciting passengers at airport premises outside of the designated rideshare pickup areas. Failure to comply with airport rules may result in suspension or termination of access to the Take Fleet platform.
Certain airports may have additional requirements for rideshare drivers, including permits, registration, or designated queue systems. Driving Users are responsible for ensuring compliance with airport-specific regulations before accepting airport-based rides.
Users shall not be denied service or merchandise based on race, national origin, religion, sex, gender identity, age, sexual orientation, marital status, medical condition, disability, or any other protected characteristic under applicable laws.
Take Fleet will not impose extra charges on Users with disabilities or medical conditions. Driving Users may not charge additional fees based on a User’s disability or condition.
Passenger Users may indicate if they require a wheelchair-accessible vehicle. Driving Users must accommodate such requests safely, or cancel the ride and report to Take Fleet if unable to do so.
Users must allow service animals in vehicles and may not refuse service based solely on the presence of a service animal.
Take Fleet will retain records related to the enforcement of our zero tolerance policies for at least two years.
Records of trips and transactions will be maintained for at least one year.
Records concerning former Users will be retained for at least one year following account termination.
Such records may include driving histories, transaction details, User identities, locations, durations, payments, communications, ratings, and reports.
This Agreement becomes effective upon your use of our services and remains in effect until terminated by you or Take Fleet.
Take Fleet may immediately terminate your account if you:
Take Fleet may notify you of a breach and provide a period during which you may remedy the violation.
Provisions regarding governing law, intellectual property, confidentiality, indemnification, limitation of liability, and privacy shall survive termination of this Agreement.
This Agreement constitutes the entire agreement between you and Take Fleet regarding its subject matter and supersedes all prior agreements.
If any provision of this Agreement is held invalid, the remaining provisions shall remain in full force.
Take Fleet may assign this Agreement at its discretion without your consent. You may not assign it without our prior written approval.
Notices to Take Fleet must be sent to the address listed on our website. Notices to you will be provided through our applications or via your registered contact information.
Headings are for reference only and do not affect the interpretation of this Agreement.
Failure to enforce any provision does not constitute a waiver of future enforcement.
Any claim arising from this Agreement must be filed within two years of the date the claim arose.
Take Fleet is not liable for delays or failures in performance due to causes beyond our control, including natural disasters, government actions, or other unforeseen events.
This Agreement is governed by the laws of the State of Indiana without regard to conflict of law principles. All legal actions arising hereunder shall be brought in the courts located in St. Joseph County, Indiana.
The Take Fleet Privacy Policy (“Privacy Policy”) is incorporated into this Agreement and describes how we collect, use, protect, and share your personal information. By using our services, you consent to the practices outlined in the Privacy Policy.
We collect personal information to provide and improve our services, maintain security, and comply with legal obligations.
Take Fleet does not knowingly collect personal information from individuals under 18 years of age. If such information is discovered, it will be promptly deleted and access terminated.
When registering, Users provide information including:
We collect information such as:
We may obtain information from third parties (e.g., Checkr) to ensure User safety and compliance.
Your information is used to verify identities, maintain accounts, facilitate rides and transactions, calculate fares, process payments, and develop new features.
We use your information to authenticate Users, prevent fraud, verify vehicle and insurance compliance, and investigate incidents.
Your information is used to provide support and resolve issues.
We may disclose your information to comply with legal obligations or law enforcement requests.
During rides or transactions, certain information (such as pickup and destination locations, ratings, names, and phone numbers) may be shared with relevant Users.
We share your information with third-party providers for background checks, payment processing, insurance claims, fraud detection, and customer support.
We may disclose your information as required by law or to protect our rights.
Our applications may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
We retain your personal information as long as necessary to provide our services and comply with legal obligations. Requests for deletion may result in loss of service.
We employ reasonable security measures to protect your personal information, though no system is completely secure.
You can access and manage your personal information through your Take Fleet account.
You may request the deletion of your account and personal information, subject to our legal retention obligations.
For questions regarding this Privacy Policy, please contact us at privacy@take-fleet.com.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and the Privacy Policy.
Take Fleet, Inc. is incorporated as a Delaware C Corporation and is registered as a foreign entity to operate in Indiana. We comply with all Indiana state business registration requirements.
All Driving Users must ensure that their vehicles fully comply with Indiana state vehicle equipment laws and regulations. This includes, but is not limited to, the proper functioning of brake lights, mirrors, tires, and any other safety equipment required by state law.
In addition to the general insurance requirements set forth in Section 19, Driving Users operating in Indiana must maintain insurance that meets or exceeds the following statutory minimums:
Insurance coverage must be provided by an insurer licensed in Indiana. Drivers must ensure their commercial policy fully meets these requirements.
Take Fleet and its Driving Users shall comply with all applicable Indiana Transportation Network Company regulations, including Indiana Code IC 8-2.1-32. This includes adherence to insurance, vehicle equipment, and operational standards.
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