FAQ
Frequently asked questions.
Pricing, setup, integrations, vertical-specific workflows, comparisons, and customer experience. 42 questions across 10 categories.
About Take Fleet
What the product is, who it serves, what it does and does not do.
What is Take Fleet?
Take Fleet is a $99/month customer tracking-link service for small fleet operators in the United States. Dispatchers generate a unique tracking link, text it to a customer, and the customer sees the driver's location, status, and ETA in any web browser, with no app install required.
About Take Fleet →Who is Take Fleet for?
Taxi companies, tow truck operators, roadside assistance providers, shuttle services (hotel, airport, campus, corporate), medical transport operators, courier fleets, and any local dispatch team that wants to stop customer "where are you?" calls. Built for small-to-mid-size operators (typically 1 to 15 drivers).
Is Take Fleet a marketplace like Uber, Curb, or Honk?
No. Take Fleet does not match customers to drivers and does not take a cut of any ride. Operators keep 100% of every fare. The service is a $99/month software subscription that adds customer-facing tracking on top of the dispatch system the operator already uses.
What does Take Fleet do that other fleet software does not?
Take Fleet focuses narrowly on customer-facing tracking links. It does not provide ELD compliance (Samsara/Verizon Connect do that), fleet maintenance management (Fleetio does that), last-mile route optimization (Onfleet/Routific do that), or marketplace consumer demand (Curb/Honk do that). The narrow focus is why it can price flat at $99/month while specialized tools at adjacent price points start at $30+/vehicle/month or $500+/month flat.
See full comparisons →Where is Take Fleet available?
United States only. Pricing is in US dollars, support hours align with US business hours, and SMS delivery works on US mobile networks. International expansion is not on the near-term roadmap.
Pricing
What Take Fleet costs and what is included.
What does Take Fleet cost?
$99 per month flat for the Starter plan, which includes the dispatcher portal, unlimited tracking links, free driver accounts, and up to 15 active drivers. Larger fleets can request an Enterprise tier with higher driver limits and direct support.
Pricing details →Is there a free pilot?
30-day free pilot, no credit card required. Generate your first tracking link in under 2 minutes after sign-up.
Are there per-ride fees or commissions?
No. Take Fleet is a flat $99/month software subscription. There are no per-ride fees, no commissions on fares, no payment processing fees, and no marketplace cut. Operators keep 100% of every fare.
What counts as an "active driver"?
Any free driver account attached to your dispatch portal during the billing cycle. Drivers own their profiles and can join with your company code. The Starter plan supports up to 15 active drivers; the Enterprise tier supports more.
What happens after the 30-day free pilot?
You'll be prompted to add a payment method to continue on the $99/month Starter plan. If no payment is added, the portal pauses but data is preserved for 30 days. There are no surprise fees and no auto-billing without explicit consent.
Setup & onboarding
How long it takes, what you need, and how it integrates.
How long does Take Fleet setup take?
Under 2 minutes from sign-up to the first generated tracking link. The longest step is usually inviting drivers, since they create their own free accounts using your company code.
Full setup guide →Do I need to install software or hardware?
No. Take Fleet is entirely web-based. The dispatcher portal runs in any modern web browser on Mac, PC, iPad, or Android tablet. Drivers use a free web console (or an optional iOS app). Customers receive a tracking link via SMS and open it in their phone's browser. There is no hardware to install in vehicles.
Does Take Fleet send the SMS to the customer automatically?
Take Fleet generates the tracking link in the dispatcher portal. The dispatcher copies the link and sends it to the customer using their existing SMS tool, typically a phone or business messaging system. This is intentional so the SMS sender ID matches your business and uses your existing customer communication workflow.
Can drivers use Android phones?
Yes. The driver console runs in any modern web browser, including Chrome on Android, Samsung Internet, and Firefox. Drivers can save the console to their home screen for one-tap access. An optional iOS app is available but not required.
Can multiple dispatchers share one account?
Yes. Each fleet has one Take Fleet account with one company code. Multiple dispatchers can sign in to the same portal using the same code, and all drivers appear in a shared dispatcher view. The Starter plan supports any number of dispatchers under the same $99/month subscription.
Customer experience
What the customer sees and how the tracking link works.
Does the customer need to install an app?
No. Take Fleet works entirely in the customer's web browser: Safari, Chrome, anything already on their phone. They receive a text with the tracking link and tap it; the tracking page opens with the driver's location, status, and ETA.
How accurate is the ETA shown to the customer?
Google Maps ETA is typically accurate within 10 to 15% in normal traffic. Take Fleet uses the Google Maps API directly for routing and ETA, then overlays driver-confirmed status updates and actual arrival-time data to improve accuracy over time for each fleet's typical routes.
What happens when the driver arrives?
The driver taps "Arrived" in the driver console. The customer sees an arrival confirmation on the tracking page, and Take Fleet logs a timestamp + GPS coordinate that becomes the objective arrival record for billing and dispute resolution.
What if the customer does not have a smartphone?
The tracking page works on any device with a web browser: older phones, tablets, laptops. For customers without web access, the dispatcher can still call them with verbal ETA updates. The tracking link is meant to reduce calls, not be the only channel.
Taxi-specific
For independent taxi companies and local cab dispatch teams.
How do taxi dispatchers send customers a tracking link?
Dispatcher picks the assigned cab in the Take Fleet portal, generates a tracking link, and texts it to the customer. The customer opens the link in any browser and sees the cab's driver, vehicle, location, and ETA.
Taxi dispatch page →Is Take Fleet like Curb, Flywheel, or Gett for taxi companies?
No. Curb, Flywheel, and Gett are consumer marketplace apps that take a percentage of each ride. Take Fleet is the opposite: it serves the customers you already have. Operators routinely run both: marketplaces for new rider acquisition, Take Fleet for the direct-customer tracking experience.
Can Take Fleet handle airport pickups and advance bookings?
Yes. Tracking links can be generated when a cab is assigned to a customer, including for advance bookings. Airport pickups are one of the highest-value scenarios. A tired arriving passenger watching the cab approach on a map calmly waits, rather than calling an Uber.
Tow truck specific
For independent tow operators and motor-club contractors.
How do I send a tow customer a tracking link?
Dispatcher picks the assigned tow truck in the portal, generates a tracking link, and texts it to the stranded customer. The customer opens the link in their phone's browser and sees the truck approaching on a map. Critical for stranded customers on cellular data who would never download an app.
Tow tracking page →Does Take Fleet integrate with Agero, Allstate Roadside, or other motor clubs?
Take Fleet sits alongside motor-club dispatch; it does not replace it. Contractors accept calls in the motor-club system, then generate a Take Fleet tracking link to send the customer the consumer-facing tracking experience. The motor club gets its billing data; the customer gets the modern tracking link.
How does proof of arrival work for tow billing disputes?
Drivers tap "Arrived" in the Take Fleet driver console, which logs a timestamp and GPS coordinate (and optionally a proof photo). That record travels with the job in the dispatcher portal and resolves customer billing disputes about ETA, wait time, or whether the truck actually arrived. The same data supports motor-club billing claims.
Full post on billing disputes →Does Take Fleet handle heavy-duty vs light-duty tow calls?
Yes. The tracking link is generic by truck type; it captures whatever truck the dispatcher assigns. Heavy-duty wreckers, medium-duty flatbeds, and light-duty wheel-lifts all use the same tracking workflow. Dispatch decisions (which truck for which call) stay in your existing TowBook or motor-club portal.
Can I run Take Fleet alongside TowBook?
Yes. TowBook handles full dispatch, invoicing, and motor-club integration; Take Fleet adds the customer-facing tracking layer. Many tow shops run both: TowBook for back-office workflow, Take Fleet for the consumer tracking experience.
Take Fleet vs TowBook →Roadside assistance specific
For independent roadside operators handling jumps, lockouts, fuel, and tire.
Can the same Take Fleet account handle jumps, lockouts, fuel delivery, and tire calls?
Yes. Each tracking link is per-call, so the dispatcher tags the service type on the call and it shows up on the customer's tracking page. One Take Fleet account handles all four service types, with no separate tier for multi-service operations.
Roadside assistance page →How does Take Fleet help with motor-club billing claims for Agero, Allstate, or Quest?
Take Fleet captures driver-confirmed arrival timestamps for every call, including motor-club calls. Contractors get an objective arrival-time source that can be attached to billing claims when motor-club systems dispute ETA performance.
Can a 2-truck roadside operation use Take Fleet?
Yes. $99/month flat: a 2-truck operation pays the same as a 15-truck operation. Many of the smallest independent roadside contractors are exactly the target customer because the AAA customer experience gap is widest at the small-shop tier.
Full post on competing with AAA →Does Take Fleet integrate with Honk, Urgent.ly, or other roadside marketplaces?
Take Fleet sits alongside roadside marketplaces rather than replacing them. Contractors accept marketplace calls in the marketplace platform (Honk, Urgent.ly, Agero), then generate a Take Fleet tracking link for the direct customers they handle off-marketplace.
Shuttle specific
For hotel, airport, campus, and corporate shuttle operators.
How does Take Fleet work for a hotel shuttle?
The front desk picks the assigned shuttle in the Take Fleet portal when a guest requests pickup, generates a tracking link, and texts it to the guest. The guest sees where the shuttle is and when it will arrive. Stops the constant 'where's the shuttle?' calls to the front desk while the guest is at the airport curb.
Shuttle tracking page →Can hotel front desk staff use Take Fleet from a tablet?
Yes. The Take Fleet dispatcher portal works on any tablet: iPad, Android tablet, or convertible laptop. Hotel concierge stations commonly run the portal on a tablet at the desk and generate tracking links during guest check-in or by phone.
Does Take Fleet work for fixed-route shuttles like hotel-airport loops?
Yes. For a fixed-route loop, the dispatcher picks the next available shuttle and generates a tracking link for the passenger's pickup. The passenger sees the shuttle's current position on the loop and its ETA to their pickup point.
What about late-night airport pickups?
Late-night shuttles benefit the most. A tired passenger arriving at 1 AM is the most anxious about whether a shuttle is actually coming. Take Fleet lets them see the shuttle on a map and watch its ETA without calling the front desk. Stops the empty-curb Uber departures that hotels lose at late hours.
Full post on late-night airport shuttle →Comparisons
How Take Fleet positions vs major fleet, dispatch, and marketplace platforms.
How does Take Fleet compare to Samsara or Verizon Connect?
Samsara and Verizon Connect are enterprise telematics: hardware in each vehicle, ELD compliance, dashcam programs, $27+/vehicle/month plus hardware costs. Take Fleet is $99/month flat, software-only, no hardware, no ELD. Different problem space.
Take Fleet vs Samsara →How does Take Fleet compare to Onfleet?
Onfleet is built for last-mile delivery routing with multi-stop optimization, starting around $500/month. Take Fleet is built for single-driver-per-call dispatch (taxi, tow, roadside, shuttle) at $99/month flat. Different use cases.
Take Fleet vs Onfleet →How does Take Fleet compare to Fleetio?
Fleetio is fleet maintenance management: vehicle inspections, fuel tracking, work orders, parts. Take Fleet is customer-facing tracking. Operators with both pains run both tools; they solve different problems.
Take Fleet vs Fleetio →Can I run Take Fleet alongside other fleet software?
Yes. Take Fleet is intentionally narrow: it adds customer-facing tracking and stops there. Operators routinely pair it with TowBook (tow back-office), Curb or Flywheel (taxi marketplace leads), Honk (roadside marketplace leads), Samsara (telematics compliance), or Fleetio (maintenance). Take Fleet adds what those tools do not emphasize.
All comparisons →Privacy & support
Data handling, support contact, and policies.
What data does Take Fleet collect?
Dispatcher account info, driver locations during active jobs, customer phone numbers when tracking links are generated, and arrival timestamps. Customer tracking pages do not require any customer account or login. Take Fleet does not collect customer-side analytics beyond the page view.
Full privacy policy →How do I contact Take Fleet support?
Use the support form at take-fleet.com/support for any dispatcher, driver, or customer tracking question. The founder responds personally to most support requests during business hours.
Contact support →Are tracking links private to the customer?
Each tracking link contains a unique token tied to the specific job. The link is unguessable but not authenticated, so anyone with the link can see the tracking page. This is intentional so the customer can forward the link to a family member or colleague picking them up. For sensitive jobs, dispatchers can mark a job complete to disable the link.
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