Frequently asked questions.
Straight answers on pricing, setup, and the customer experience.
The basics
What is Take Fleet?+
A $99/month tracking-link service for small US fleets. You generate a link, text it to your customer, and they watch the driver and the ETA in any browser. No app to install.
Is Take Fleet a marketplace like Uber, Curb, or Honk?+
No. We never match customers to drivers and never take a cut of a fare. You keep 100%. It is a $99/month tool that adds customer tracking on top of the dispatch you already run.
What does Take Fleet cost?+
$99/month flat. Includes the dispatch portal, unlimited tracking links, free driver accounts, and up to 15 active drivers. Bigger fleets can ask about Enterprise.
Pricing details →What happens after the 30-day free pilot?+
Add a card to stay on the $99/month plan. If you don't, the portal pauses and your data is held for 30 days. Nothing auto-bills without your say-so.
Setup
How long does setup take?+
About two minutes from sign-up to your first link. Inviting drivers takes longest, since they make their own free accounts with your company code.
Do I need to install software or hardware?+
No. It runs in any browser on Mac, PC, or tablet. Drivers use a free web console; customers open a texted link on their phone. Nothing to install in the vehicle.
Does Take Fleet send the SMS to the customer automatically?+
No, by design. You copy the link and send it from your own phone or messaging system, so the sender ID stays your business, not ours.
Customer experience
Does the customer need to install an app?+
No. It opens in whatever browser is already on their phone. They tap the texted link and see the driver, status, and ETA.
How accurate is the ETA shown to the customer?+
It uses Google Maps directly, typically within 10 to 15% in normal traffic, plus driver-confirmed status updates along the way.
What happens when the driver arrives?+
The driver taps Arrived. The customer sees an arrival confirmation, and we log a timestamp and GPS coordinate as the arrival record for billing or disputes.
Privacy & support
What data does Take Fleet collect?+
Dispatcher account info, driver location during active jobs, customer phone numbers on generated links, and arrival timestamps. Customer pages need no login and get no extra analytics.
Full privacy policy →Are tracking links private to the customer?+
Each link has a unique, unguessable token, but no login, so anyone with the link can view it. That is intentional, so a customer can forward it to whoever is picking them up. Mark the job complete to disable it.
How do I contact Take Fleet support?+
The support form at take-fleet.com/support. The founder answers most requests personally during business hours.
Contact support →Still have questions?
The 30-day pilot answers most questions faster than any FAQ. No card.