For Tow Truck Operators
Stranded customers,
see your truck coming.
Take Fleet gives independent tow operators AAA-grade customer tracking links. Text the customer a link, they see the assigned truck and ETA in any browser. $99/month, no per-call fees, no app install for the stranded driver.
No credit card required
The calls you keep getting
"How much longer?"
Stranded customers call every 10 minutes for an ETA update.
"Is anyone actually coming?"
Customers in unfamiliar areas can't see if a truck is en route.
"You said 20 minutes."
Billing disputes about arrival time with no objective proof.
One link. Customer sees the truck.
Dispatcher assigns a tow truck in the Take Fleet portal. Customer gets a text with a link. They tap it, see the assigned driver and truck, watch the ETA update, get a confirmation when the truck arrives. No app, no account.
Flat, the whole fleet, unlimited tracking links
Customers tap a text link, that's the entire experience
Free pilot, no credit card required
Tow operator questions
How do I send a tow truck customer a tracking link?
Take Fleet generates a unique tracking link for each tow job. The dispatcher picks the assigned tow truck in the portal, the link is generated automatically, and you text it to the customer. The customer opens the link in any browser (Safari, Chrome, or whatever's on their phone) and sees the truck's driver, location, and ETA. No app install, no account, no friction for a stranded customer.
What is the cheapest tow truck dispatch software?
Take Fleet is $99 per month flat for the whole fleet, with unlimited tow tracking links and free driver accounts. TowBook, the dominant tow dispatch software, typically costs $159 to $269/month per dispatcher seat. Take Fleet is a tracking layer (not a full dispatch system), which is why it can price so much lower, and many operators run Take Fleet alongside their existing dispatch.
Why no app install for tow customers?
Stranded drivers on cellular data, unfamiliar with the area, and stressed about safety are the last people who should be downloading an app. Take Fleet's web-only customer experience means the link works the moment they tap it. App-install funnels lose 30 to 60% of users at the App Store step; Take Fleet loses zero.
How does Take Fleet compare to AAA tracking?
AAA built their own tracking app for members. Take Fleet gives independent tow operators a similar customer-facing tracking experience without needing AAA-scale engineering resources. Independents and motor-club contractors can offer a "tap the link to see your truck" experience that matches what AAA members expect.
Does Take Fleet integrate with motor club dispatch like Agero or Allstate?
Take Fleet sits alongside motor-club dispatch and does not replace it. You accept the call in your existing motor-club system, then generate a Take Fleet tracking link to send to the customer for the consumer-facing tracking experience. The motor club gets their billing data; the customer gets a modern tracking link; you keep your existing workflow.
How does proof of arrival work for tow billing?
Drivers confirm arrival in the Take Fleet driver console, which timestamps the arrival and (optionally) captures a proof photo. That timestamp + photo travels with the job record and can resolve customer billing disputes about ETA, wait time, or whether the truck actually arrived. It also documents arrival times for motor-club payment claims.
Does Take Fleet handle heavy-duty, medium-duty, and light-duty tow calls differently?
The Take Fleet tracking link is generic by service type. It captures the assigned truck and driver, and the customer sees that information on the tracking page. For dispatching decisions (which truck for which call), use your existing TowBook or motor-club dispatch workflow; Take Fleet adds the consumer-facing tracking layer on top regardless of duty class.
Can dispatchers see all active tow trucks on one map?
Yes. The Take Fleet dispatcher portal shows your active drivers and their current location, availability, and assigned jobs. This is the same view that powers the customer-facing tracking links, so every truck is on the same map for the dispatcher. Drivers update their status (available, en route, on scene, returning) from the free driver console.
How do I send a customer a tracking link for a flatbed or recovery call?
The workflow is the same regardless of tow type. Dispatcher assigns the flatbed (or wrecker, or rotator) in the Take Fleet portal, generates a tracking link, and texts it to the customer. The link captures the assigned truck and driver, and the customer sees the truck approach on a map. Flatbed recoveries, accident scenes, and parking enforcement tows all use the same tracking workflow.
How fast can a 2-truck tow shop get set up on Take Fleet?
Under 2 minutes to set up your portal, plus about a minute to invite each driver. Sign up at take-fleet.com/register, set up your company portal (generates a company code), share the code with your two drivers, and you're ready to generate your first tracking link. The 30-day free pilot gives you time to test the workflow on real calls before committing.
Also serves
More on tow operations
Blog
Tow truck billing disputes: how driver-confirmed timestamps resolve them
The objective arrival data that settles customer and motor-club disputes.
Blog
Small tow companies vs AAA: how to compete without enterprise software
Match the AAA customer experience without the engineering budget.
Comparison
Take Fleet vs TowBook
$99/month flat vs $159+/seat. Pair with TowBook for full back-office.
Guide
How Take Fleet works
6-step setup guide. Under 2 minutes from sign-up to first link.
Try it on your next call.
30-day free pilot, no credit card. Generate your first tracking link in under 2 minutes.
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